According to communication studies, what part of a message is delivered by the actual words spoken?

The correct understanding here revolves around the concept of verbal versus non-verbal communication. Research in communication studies indicates that the words spoken constitute only a small fraction of the overall message being conveyed. This is often quantified to show that, while the actual words provide specific information, a significant portion of what is communicated is derived from non-verbal cues such as tone, body language, and facial expressions.

Thus, the suggestion that very little of the message comes from the words aligns with findings that emphasize the importance of context, delivery, and other non-verbal factors in effective communication. This understanding can be pivotal for anyone involved in communication, particularly in fields that rely heavily on interpersonal interactions, such as in a commercial driver's environment where clarity and understanding are critical for safety and effectiveness.